Tag Archives: Twitter

Comcast Drove Me Away, Right into RCN’s Open Arms

Last week, I was a Comcast Internet customer. This week, my Internet is provided by RCN. And that’s all because of Comcast’s terrible customer service and RCN’s great social media team.

I can’t say I know anyone who says they love their cable company, but over the last month, Comcast went out of their way to treat a loyal customer with disdain and made it very clear they didn’t want my business. When I took to twitter to try and resolve a problem with Comcast, RCN’s customer service team jumped in and made it crystal clear that they wanted me and took easy, but meaningful steps to win my business. Continue reading